Customer Service Representative

Terex Corporation•Louisville, KY

23d•Onsite

About The Position

Join our team at Louisville Business Park and embark on an exciting opportunity as we seek a skilled and dedicated Customer Service Representative (CSR) who will provide top-notch support to the worldwide Terex dealer network, addressing orders, enquiries, and essential business requirements. This role requires tenacity, diligence, resolve, determination, and perseverance. A strong work ethic, willingness to grow, and the ability to follow processes without shortcuts are essential to providing excellent service. At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team. The above position is not a hybrid role and will require in office hours at our Blankenbaker office location. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) at [email protected] . The above description is non-exhaustive and there may be additional duties in accordance with the role. If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Requirements

High School Diploma or GED required.
Any combination of education and experience that provides the required knowledge, skills and abilities necessary to perform the duties of this position will be considered.
Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
Three + years experience in a customer service & team oriented environment; preference for experience in specialized call center w/strong orientation for prompt accurate response.
Self-motivated and ambitious.
Ability to work within a team.
Ability to work in a fluid environment with constantly changing priorities.
Strong time management skills.
Customer-focused mindset.
Action- and goal-oriented approach.
Clear communication skills.
Patience and attentiveness.
Highest level of integrity, honesty, and trust.
Strong problem-solving abilities.
Excellent listening skills.
Adaptability to new technologies and business systems.
Proactive in identifying and resolving issues.

Nice To Haves

Experience working within a busy office environment.
Ability to meet deadlines.
Excellent organizational skills and ability to prioritize workload using own initiative.
Excellent verbal and written communication skills.
Must have the ability to be a good listener.
Excellent telephone manner.
Experience using ERP or CRM systems is preferred.

Responsibilities

Provide a world-class level of Customer Service.
Provide effective customer solutions.
Manage dealer orders and parts Helpdesk tickets.
Address pricing and availability enquiries.
Liaise with internal departments and external suppliers.
Communicate efficiently and professionally with the dealer network, acting primarily as a virtual assistant.
Participate in customer service calls and identify areas for improvement.
Work as part of a team.
Process sales orders, returns, and service requests with accuracy and efficiency.
Monitor open orders and follow up on pending items to ensure timely fulfilment.