Customer Service Representative

Hibu•King of Prussia, PA

11d•$20

About The Position

Help small businesses succeed online! If you’re passionate about problem-solving, delivering exceptional client experiences, and making a real impact, this role is for you. Join Hibu, a leading provider of digital marketing solutions for small and medium-sized businesses nationwide. No prior digital marketing experience? No problem! We’re looking for motivated, client-focused individuals ready to learn and grow. We’ll set you up for success with 5 weeks of paid, best-in-class training and provide all the tools you need to thrive. Plus, your career doesn’t stop here—Hibu offers a clear growth path, with advancement opportunities starting after just 6 months. About the Role As a Digital Product Support Specialist, you’ll be the first point of contact for clients and sales representatives, providing expert support for Hibu’s suite of digital products. You’ll troubleshoot issues, make updates, and ensure our clients’ online presence is optimized. We’re looking for candidates with at least 1 year of professional customer service experience, preferably in a call center, tech support, or client-facing role. If you’ve worked in a fast-paced environment where empathy, communication, and problem-solving were key—this is your next career move. What is Hibu? (Watch in 60 seconds): https://vimeo.com/366996342

Requirements

Minimum 1 year of customer service experience (call center or tech support preferred)
Strong verbal and written communication skills
Ability to multitask and work independently in a fast-paced environment
Positive attitude and adaptability to change
Detail-oriented with excellent organizational skills

Responsibilities

Answer clients' and sales representatives' calls and emails to gather details to understand, diagnose, and resolve their concerns
Support Hibu’s full suite of digital products: Websites, Online Business Profiles (including Google Business Profiles), Google Search Ads, Website Banner Ads, Search Engine Optimization, and Social Media Advertising
Assist clients and sales representatives with updates and changes to digital products within defined guidelines
Troubleshoot technical issues using internal tools and documentation
Handle post-live support, including billing inquiries, performance analytics, and campaign adjustments
Document client and sales representative interactions and resolutions in our client relationship manager
Follow up on open cases and ensure timely resolution
Collaborate with internal teams and sales representatives to ensure client satisfaction