Customer Service Representative

Vanta Diagnostics•Charleston, SC

7d•$19 - $21•Onsite

About The Position

Vanta Diagnostics is a molecular pathogen laboratory headquartered in downtown Charleston, South Carolina. We are seeking a dependable and detail-oriented Administrative Specialist to serve as the primary phone operator and to manage all incoming mail and payer correspondence. This role is the first point of contact for the organization and plays a critical part in maintaining accurate communication flow, timely mail processing, and professional customer interactions.

Requirements

High School diploma or GED
2+ years of experience in an administrative, front-desk, call center, or customer service role with high call volume
Healthcare administrative experience required, including direct familiarity with insurance payer correspondence such as EOBs, notices, payments, and records requests
Demonstrated ability to manage multiple priorities simultaneously while maintaining accuracy and timeliness
Strong verbal communication skills with a professional, confident phone presence
Proven reliability and consistency in attendance and task completion
Proficiency with Microsoft Office (Outlook, Word, Excel) and routine use of office technology, including:
Multi-line phone systems
Electronic fax platforms
Scanners and secure file uploads
Ability to handle confidential and sensitive information with discretion and sound judgment
Background check and drug test required
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Prior experience working with medical billing teams or third-party billing vendors
Experience in a laboratory, clinical, or diagnostic healthcare setting

Responsibilities

Receive, open, and process all incoming mail daily
Accurately sort mail by EOBs, payer correspondence, payments, and general mail
Scan and upload payer documentation to the billing company and shared folders
Monitor incoming electronic faxes for payer notices, EOBs, virtual payments, and related correspondence
Remotely deposit checks received via mail in accordance with company procedures
Professionally answer and manage all incoming calls as the organization’s main phone operator
Assess caller needs by asking appropriate questions and route calls accurately and efficiently
Provide clear, accurate information for basic inquiries while maintaining confidentiality
Maintain a courteous, calm, and professional demeanor with all callers
Collaborate closely with internal teams to ensure timely distribution of correspondence
Follow established policies and procedures, especially regarding sensitive health and financial information
Maintain reliability, discretion, and accuracy in all administrative tasks