Customer Service Representative

ABC ImagingAnnandale, VA
37d

About The Position

We are seeking a Customer Service Representative for an international printing and graphics company. Full training will be provided for this position.

Requirements

  • Previous experience in the print industry
  • Proven background in customer service or account management
  • Strong understanding of print terminology, file formats, and production workflows
  • Proficiency in Microsoft Office and familiarity with print management systems
  • Excellent communication and organizational skills
  • Ability to multitask in a fast-paced, deadline-driven environment

Nice To Haves

  • Experience with Adobe is preferred

Responsibilities

  • Handle incoming inquiries, quotes, and orders via phone, email
  • Manage job progress, provide status updates, and resolve issues promptly
  • Provide knowledgeable guidance on printing options, file requirements, and timelines
  • Collaborate with internal departments to meet deadlines and exceed client expectations
  • Serve as the liaison between clients and production teams to ensure job specifications are accurately communicated and executed
  • Maintain detailed and accurate client records in the order management system
  • Troubleshoot and resolve customer concerns with professionalism and urgency
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