Customer Service Representative

One GI, LLC•Brunswick, OH

7d•Onsite

About The Position

CSR’s answer/transfer calls as appropriate, in a friendly, courteous, and efficient manner. Assist scheduling with referral management and office appointment scheduling. Supervisory Responsibility: This position has no supervisory responsibilities

Requirements

High School Diploma or equivalent required.
Computer skills – good working knowledge of MS office
Ability to communicate effectively with others, both verbally and in writing
Proven ability to manage time, meet deadlines and prioritize
Able to maintain standards and professionalism during periods of fluctuating workloads
Possess telephone charisma and excellent communication and customer service skills.
Must demonstrate a friendly helpful manner and individual responsibility and accountability.
Understand/comprehend English as well as read/ follow written English instructions

Nice To Haves

Previous medical office experience preferred.
Medical terminology coursework preferred.

Responsibilities

Answer and routes call, according to practice standards in an efficient manner.
Update demographic information in the practice management database.
Provide patients with the appropriate forms, literature, and instruction.
Document patient interaction, patient education, or other communication.
Communicate with referring physician regarding any requests received that are inquiring about dates/times of appointments scheduled.
Collect, sort, and stamp all outgoing correspondence from the schedulers.
Schedule, reschedule, and cancel routine office visits.
Communicate office cancellations, which do not reschedule to the physician’s MA.
Notify referring physicians of patient appointments or inability to schedule patient.
Process hospital reports and contact patients for scheduling follow up.
Process and update referral, demographic, and insurance information in the practice management database.
Verify insurance coverage when applicable.
Enter ASAP referrals, record in the practice management database and distribute request to the ASAP scheduler.
Communicate with referring office if there is a problem/question with referral.
Import referrals from the fax queue.
Manage and import direct message referrals
Adopt the One GI culture of respect, integrity and accountability that contribute to an internal environment of teamwork and promote a positive brand image to our external customers.
Incorporate a leadership mindset to your role.
Comply with One GI procedures, policies, and regulations relevant to your role.
Successfully completes all One GI training requirements (i.e. OSHA, HIPAA, HealthStream, compliance, etc.)
Responsible for compliance with all regulatory requirements and/or guidelines. These requirements/guidelines include, but are not limited to: OSHA, HIPAA, Federal Fraud and Abuse laws.
Provide professional service to direct customers of One GI in all interactions.
Build effective working relationships with other team members.
Manage daily tasks to ensure business needs are consistently met.