Customer Service Representative

Tulkoff Food Products•Baltimore, MD

47d•$20 - $24

About The Position

Summary: The Customer Service Representative (CSR) plays a critical role in delivering exceptional service to both external and internal stakeholders. This position ensures smooth order processing, accurate documentation, and proactive communication throughout the customer journey. The CSR is a key contributor to operational efficiency, data accuracy, and customer satisfaction.

Requirements

High school diploma or equivalent required; additional education or certifications in business or customer service preferred.
Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams); experience with EDI systems is a plus.
Strong decision-making and problem-solving skills, especially in multi-party scenarios.
Excellent verbal and written communication skills across all organizational levels.
Self-starter with a positive attitude and ability to work under pressure.
Highly organized, detail-oriented, and committed to team collaboration.
Prior customer service experience preferred, especially in a fast-paced or multi-channel environment.

Responsibilities

Serve as the primary point of contact for customer inquiries, order confirmations, and product information.
Accurately process purchase orders and customer invoices using internal systems and third-party platforms (e.g., iTrade Network, Ariba, etc.).
Maintain organized records of purchase orders, pick tickets, bills of lading (BOLs), and invoices.
Ensure timely EDI and email confirmations, coding POs by group affiliation.
Monitor and uphold various lead times for order fulfillment.
Manage and update “Ship To” addresses and Certificate of Analysis documentation in Ross and Customer Notes.
Collaborate with Production to address urgent customer needs and resolve order-related issues.
Validate pricing accuracy on all incoming POs and escalate discrepancies.
Identify process improvement opportunities to enhance departmental efficiency.
Answer customer inquiries via email, phone, etc.
Fill in on front door responsibilities, including guest check-in via Envoy/iPad, mail distribution (including scanning for remote employees)
Support Co-Pack customer relationships
Perform general administrative tasks such as filing, copying, and document management.