Customer Service Representative - Remote

Parking Management Company•Nashville, TN

3d•$16 - $20•Remote

About The Position

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com Position Summary: We are seeking a customer-focused Customer Service Representative (CSR) to provide weekend support for guests utilizing our parking services and locations. This role is critical in ensuring a smooth, professional, and hospitality-driven guest experience by responding to inquiries, resolving concerns, and serving as a knowledgeable point of contact for our parking operations. As a remote team member, you will act as a frontline representative of our brand, helping guests navigate questions related to parking locations, payments, citations, and general service issues. This is a part-time position with strong potential to expand into a full-time position with additional hours, shifts, or responsibilities as business needs grow.

Requirements

High school diploma or general education degree (GED)
Customer service experience preferred; customer service attitude and a willing, helpful demeanor is mandatory.
A valid driver’s license and reliable transportation may be required for this role. Also, a motor vehicle record with no more than three moving violations within a three-year period. Candidates must also pass and maintain a clean background check.
Strong written communication skills with attention to tone, clarity, and professionalism
Ability to work independently in a remote environment and manage multiple conversations at once
Reliable availability for weekend shifts (Saturday and Sunday)
Comfortable learning and navigating new systems, tools, and processes
Strong problem-solving skills and a customer-first mindset

Nice To Haves

Prior customer service experience preferred; hospitality, call center, or service-based experience is a plus

Responsibilities

Respond promptly and professionally to guest inquiries through approved communication channels, meeting established service-level expectations
Take ownership of guest concerns, complaints, and citation disputes, ensuring accurate resolution in accordance with company policies and procedures
Communicate clearly, empathetically, and solution-oriented to deliver a positive and consistent guest experience
Research and resolve parking-related issues, including location details, payment questions, and service concerns
Accurately document all guest interactions, actions taken, and resolutions within internal systems
Identify issues requiring escalation and coordinate with appropriate teams while maintaining guest communication and follow-up
Maintain a consistent, hospitality-focused brand voice across all written guest communications
Support weekend operations by working independently and managing multiple inquiries simultaneously.
Support evolving business needs by completing other tasks as assigned, attending required meetings and training, and maintaining schedule flexibility.