Customer Service Representative

Tolin Mechanical Systems Company•Denver, CO

1h•$22 - $24

About The Position

At Tolin Mechanical, our Customer Service team plays a critical role in how clients experience our company. This isn’t just answering phones — it’s coordinating solutions, supporting field operations, and ensuring every interaction reflects professionalism, responsiveness, and care. You’ll be backed by supportive leaders, collaborative teammates, and clear processes designed to help you succeed. We believe great service happens when employees feel prepared, trusted, and never left to figure things out alone. We’re growing our Denver team and looking for a Customer Service Representative who communicates clearly, stays organized in a fast-paced environment, and takes pride in delivering exceptional customer experience. In this role, you’ll serve as a primary point of contact for clients while working closely with technicians, dispatch, and internal teams to keep operations running smoothly. If you’re professional, detail-oriented, and thrive in a team-driven environment, your career at Tolin Mechanical starts here. About Tolin Mechanical Founded in 1948 in Denver, Colorado, Tolin Mechanical is a trusted HVAC contractor with locations across Colorado, Arizona, and the Mid-Atlantic. Our team is made up of skilled engineers, HVAC technicians, sales, operations, and support staff who take pride in delivering high-quality service. We provide centralized support from our Denver headquarters, so our field teams can focus on doing what they do best—solving problems and keeping clients comfortable. Learn more at www.tolin.com. What makes this different: We don’t believe in “figure it out on your own.” You’ll have: Structured training and support Modern tools and systems Clear processes and expectations Leadership that listens and responds A collaborative, team-driven environment

Requirements

Over 18 years of age
High School diploma or GED
Excellent written and verbal communication skills
2-3 years of Customer Service Experience
Excellent Customer Service phone skills
Ability to understand technical terminology and mechanical processes
Computer literate and technology savvy
Proficient in Microsoft Suite
Strong organizational skills
Detail oriented and ability to multi-task

Nice To Haves

Two years of post-secondary education and/or minimum of two years commercial HVAC dispatch experience preferred
Great Plains software experience a plus
Understanding or 3rd party work order systems
Ability to multitask, detail oriented, positive attitude