Customer Service Representative
About The Position
This is a customer service / customer support / customer experience role supporting homebuyers after their inspection. You’ll confirm details, answer questions, capture feedback about the inspection experience, and guide customers to the right next step - including scheduling a consultation with our HomeBinder Assistant team when appropriate. Most of your day is warm outbound follow-up (no cold calling), plus handling occasional inbound replies/callbacks from clients you’ve contacted. Success here comes from strong follow-through, clean documentation, and consistent execution. You’ll receive structured onboarding, scripts, and coaching to help you ramp confidently and quickly.
Requirements
- Strong communication and a calm, professional phone presence
- Excellent organization and follow-up habits
- Comfortable with phone work, documentation, and daily execution standards
- Comfortable working in a CRM/task queue (updating records, completing tasks, and documenting outcomes accurately)
- Coachable: you like feedback and improve quickly
- Availability for 11:00 AM–10:00 PM coverage, especially weeknights/evenings; rare weekends as needed
- At least 18 years old
- Authorized to work in the U.S.
- This role is performed in a traditional office environment and requires extended periods of sitting/standing, speaking, computer use, and phone communication. Reasonable accommodations may be provided.
Nice To Haves
- Spanish-speaking (bilingual Spanish/English) is a plus, not required
Responsibilities
- Make outbound follow-up calls/texts (primary) and handle occasional inbound replies/inquiries
- Provide customer support by confirming details, answering questions, and ensuring the next step is clear
- Schedule consultations with the HomeBinder Assistant team when appropriate
- Gather feedback on the customer’s inspection experience and share key takeaways with the team to improve quality
- Use our CRM/task system to document clean, accurate notes, update records, and complete follow-up tasks (accuracy matters)
- Meet daily execution standards (calls, follow-ups, CRM tasks, documentation accuracy, and consults scheduled when appropriate)
- Ensure each customer handoff is complete, consistent, and easy for the next team member to continue.
Benefits
- Health / Dental / Vision + PTO
- Referral bonuses available
- Growth: Consistent quality, follow-through, and positive team impact can lead to expanded responsibilities and internal growth as openings arise.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
