CUS510Customer Service Representative
About The Position
At Thompson and Thompson, we’re looking for a skilled Customer Service Representative who takes pride in solving problems and delivering top-notch service. Step into an environment built on transparency and collaboration, with a hands-on management team that supports and challenges you to grow. You’ll have access to the tools, regular training, and resources you need to excel. We offer clear paths for advancement, a collaborative culture, and a team that recognizes and rewards hard work. Join Thompson and Thompson and be part of a company that supports your growth while helping you make a difference for our customers every day. Your skills are essential to our success, and we’re here to help you achieve your career goals.
Requirements
- Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Ability to multitask and manage high volumes of inbound and outbound calls.
- Proficient in using customer service software and CRM systems.
- Positive attitude and a strong commitment to customer satisfaction.
- Ability to work in a fast-paced environment.
- Willingness to learn and adapt to new technologies and procedures.
Responsibilities
- Respond to customer inquiries via phone or email in a timely and professional manner.
- Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring that field staff has a full schedule of jobs to run.
- Make outbound calls to customers to follow up on inquiries, service requests, and bookings.
- Confirm appointments with customers and make any necessary adjustments to schedules.
- Ensure accurate data entry and update customer records in the CRM system.
- Monitor job status and coordinate with the field staff to ensure timely service delivery.
- Provide customers with accurate information regarding service options, availability, and pricing.
- Manage and prioritize a high volume of calls to ensure efficiency and productivity.
- Work closely with the scheduling team to optimize field staff assignments and minimize downtime.
- Communicate with customers about promotions, discounts, and available services.
Benefits
- Full Time & Part Time Opportunities
- Remote After Training
- Year-round work
- Robust benefits package – health, dental, vision insurance, 401k match, IRA, and more
- Get your birthday off + get paid for that day!
- Paid Holidays + PTO accrual from day one!
- Parental Leave
- Paid Training
- Employee Referral Bonus
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
