PT- Customer Service Representative
About The Position
Transdev in West Covina, California is hiring a part-time Customer Service Representative to act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer: Competitive compensation package of Minimum $18.50 (per hour) – Maximum $22.17 (per hour) Part-time position is equivalent to 20 hours. Benefits include: Sick days: 5 days Other standard benefits: 401(k) retirement plan Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Requirements
- High School Diploma, GED or equivalent.
- 2 years customer service experience
- 1 year cash handling experience
- Computer literate
- Excellent customer service skills
- Excellent communication and listening skills.
- Ability to operate standard telephone system.
- Must be able to work shifts or flexible work schedules as needed.
Responsibilities
- Answers customer inquiries via phone and in person
- Answer customer calls and input ride information using a computerized scheduling system.
- Intake service-related inquiries and complaints
- Communicate late vehicle service and verifying “No Shows” with customers.
- Answers questions and provides information about services.
- Clearly and accurately documents issues.
- Resolves customer inquiries relating to transportation; communicates resolution to customers.
- Operates a Point of Sales (POS) for the sale of fare media.
- Other duties as required.
Benefits
- Sick days: 5 days
- 401(k) retirement plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
