Ops Processing Spec

Corebridge Financial • Wilmington, DE

53d • $50,000 - $55,000 • Remote

About The Position

As a Customer Service Representative, you will be responsible for providing personalized and professional service to participants responses to telephone, incoming inquiries, or department mailings. This may include answering customer service calls, and handling participant requests/transactions to their conclusion, always exhibiting good judgment and a thorough understanding of Pension Administration procedures and philosophies.

Requirements

• College Degree preferred.
• 2+ years experience in insurance services preferably with deferred and/or immediate annuity products.
• Strong customer orientation.
• Attention to detail and accuracy.
• Excellent written and oral communication skills.
• Good problem solving and analytical skills.
• Conflict resolution skills.
• Ability to multitask.
• Strong problem-solving skills.
• Balance phone and written transactions.
• Proficient in MS Office products.

Responsibilities

• Fielding incoming customer telephone calls and/or responding to written customer inquiries, e-mail, etc.
• Providing information regarding pension benefit election options, and/ or fund allocations for variable product pension plans.
• Process participants change requests (address, EFT's, Beneficiary, Pension Elections, Death Claims, etc.) within the department standards.
• Assisting customers by quickly identifying the nature of their problem and taking appropriate action to solve it.
• Resolving customer inquiries, a in a variety of ways: it could be as simple as checking a computer data file or as complex as contacting other AIG Life departments to find the information the customer needs as well as an ability to provide information regarding all pension election options.
• Researching deceased annuitants with life-contingent payments, processing death claims, process quotes to provide estimates and election forms to participants and assist with reviews/verifying work for SAFG business (including data entry).
• Complete the appropriate system updates to help the department keep track of incoming questions, responses to inquiries as well as outstanding issues.
• Coordinate duties and tasks by effective prioritization of responsibilities and time management.
• Challenge workflows & procedures to assist in making enhancement recommendations in support of "Exceptional Service".

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees