Customer Service Representative

LKQ Corporation • Plano, TX

23h • $19 - $23

About The Position

Join the LKQ Family! We're looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take the first step toward a rewarding career! Join Our Customer Service Team at Elitek Vehicle Services! Are you passionate about delivering outstanding customer experiences? At Elitek Vehicle Services, our Customer Service team is the heart of our business — helping customers every day with expert knowledge, friendly support, and efficient solutions. In this role, you will: - Provide a world-class customer experience by listening, solving problems, and delivering results. - Use your product knowledge and communication skills to build trust and create lasting relationships. - Navigate our business systems with confidence to ensure accuracy and efficiency for every customer interaction. If you’re a proactive problem-solver who loves helping people and wants to be part of a growing, collaborative team, apply today! Compensation: $19 - $23 per hour, depending on experience

Requirements

• High School Diploma/GED
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, etc.
• Basic messages communicated orally.
• May write brief messages and keep simple records.
• May explain and offer guidance on routine procedures.
• Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Decisions generally affect own job or assigned functional area.
• Results are defined and existing practices are used as guidelines for how to complete work activities; works closely with supervisor/manager who provides broad guidance and overall direction.
• Prioritize assigned and routine tasks.
• Handle appropriately.
• No additional competencies required.

Nice To Haves

• Associate's Degree
• Sales or customer service experience, especially in a call center environment.
• Bi-Lingual, English & Spanish or English & French.

Responsibilities

• Establish and maintain effective working relationships with new & existing customers through a high degree of professionalism and excellent interpersonal/communication skills.
• Daily duties include heavy phone activity and computer use.
• Field staff requests/inquiries regarding general issues.
• Receive incoming calls and create work orders.
• Manage timely responses to customers' calls and inquiries.
• Plan, forecast, schedule and communicate service calls with customers and technicians.
• Maintain an extremely well-organized calendar.
• Other duties and additional responsibilities as directed, depending upon interest and capacity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees