Customer Service Representative

Leer Inc.•New Lisbon, WI

13d

About The Position

We’re looking for a highly responsive, detail-oriented Customer Service Representative who thrives in a fast-paced, team-oriented environment. This role sits at the center of our commercial organization supporting customers, managing high-volume quoting, and helping move opportunities from inquiry to order with speed and accuracy. This is more than a traditional customer service role. You’ll play a critical part in inside sales execution, customer experience, and revenue growth, while helping us deliver on our commitment to being easy to do business with.

Requirements

Communication Skills: Strong verbal and written communication skills with the ability to clearly explain product features, benefits, and pricing.
Customer Focus: A passion for delivering outstanding customer service, combined with a talent for solution-focused communication and resolving customer concerns effectively.
Computer Literacy: Proficiency in office productivity software is required, with the ability to quickly learn and utilize ERP systems, automated quoting software, CRM systems.
A willingness to gain a deeper understanding of manufacturing processes and product offerings.
Team Player: Collaborates effectively with marketing, sales, accounting, and operations teams to ensure seamless workflows and shared goals.
Organization and Multi-Tasking: Ability to prioritize tasks effectively, manage multiple quotes, answer customer inquiries, and meet deadlines in a fast-paced environment.
Mathematical Skills: Proficiency in calculating figures such as discounts, pricing multiples, and percentages is essential.
A high school diploma is required, along with 3-5 years of relevant experience in an estimator or customer-facing role.

Nice To Haves

Knowledge of refrigeration is a plus but not required.

Responsibilities

Serve as a primary point of contact for customers, dealers, and partners
Deliver a responsive, solutions-focused experience across phone and email
Proactively communicate updates, timelines, and next steps
Resolve issues with a “start from yes” mindset while maintaining company standards
Manage and follow up on inbound opportunities and customer inquiries
Support the sales team by advancing quotes and opportunities through the pipeline
Build relationships with customers to understand needs and recommend solutions
Reinforce value in pricing and help position our products effectively
Prepare accurate, timely quotes across multiple product lines
Balance speed and precision in a high-volume quoting environment
Partner cross-functionally (sales, operations, engineering) to ensure feasibility and accuracy
Identify opportunities for process improvement and increased efficiency
Collaborate across teams