Customer Service Representative - 2nd Shift

Rogue Fitness•Columbus, OH

28d•$22•Onsite

About The Position

As a Customer Service Representative you will interact with customers to provide and process information in response to orders, inquiries, concerns and requests about products and services. The 2nd shift position works full time from 2PM-10PM, Monday-Friday. An example schedule for 2nd shift is below: Monday - 2PM-10PM Tuesday - 2PM-10PM Wednesday - 2PM-10PM Thursday - 2PM-10PM Friday - 2PM-10PM Saturday - OFF Sunday - OFF Starting pay $22/hr. Additional 10% premium for 2nd Shift. Benefits include pay-on-demand via Rain, quarterly bonuses, The Revolution Fund, onsite gym with free group classes, healthcare, 401k, and more. The Customer Service Representative is a fully onsite role in Columbus, Ohio. Remote work is not available. By applying to Rogue, regardless of the platform you choose to use, you are agreeing to Rogue's preferred methods of communication (i.e. text message). Submitting an application, through whatever online forum is ultimately used, constitutes a knowing and voluntary agreement to send and receive text messages during the recruitment process. Rogue Fitness is the leading manufacturer of strength and conditioning equipment, including barbells, power racks, sleds, and accessories. Founded in a garage in 2006, the company has grown to over 1400 team members globally. Rogue is the official equipment supplier of the CrossFit Games, USA Weightlifting, the Arnold Strongman Classic, and the World’s Strongest Man competition. The company remains dedicated to serving the needs of serious athletes at every level, from the garage to the arena.

Requirements

High school diploma or GED required
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Ability to type
Communication skills - verbal and written
Problem analysis and problem-solving
Attention to detail and accuracy

Responsibilities

Process orders, forms, applications and requests
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Manage customers' accounts
Record details of actions taken
Communicate and coordinate with internal departments
Follow up on customer interactions