Customer Service Representative

American Leak Detection • Nashville, TN

39d • $18 - $20 • Remote

About The Position

The Customer Service Representative at American Leak Detection of Nashville is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the Nashville area. American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Requirements

• Excellent customer service and telephone skills
• Excellent written and oral communication skills
• Proficiency in Microsoft Office Suite

Nice To Haves

• Experience in the plumbing, restoration, or construction industries
• Experience using Salesforce

Responsibilities

• Answering the phones
• Explaining our services to potential clients
• Manage the customer experience
• Scheduling of appointments
• Dispatch, routing, and scheduling of jobs for our technicians

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed