Customer Service Representative

Keurig Dr Pepper•Northlake, IL

78d•Hybrid

About The Position

Inside Sales Representative (Customer Sales and Service) - Northlake, ILThe Customer Sales and Service Representative serves as the front line to our external Customer base. The primary responsibility will be to provide professional, timely and complete sales service to an assigned Customer base. The Customer Sales and Service Representative will provide Customer specific sales building solutions by leveraging Customer Relations Management (CRM) insights, creating rapport, and effectively translating product features into benefits.The Customer Sales and Service Representative should have a strong desire to serve. They are expected to educate, delight, and retain Customers. Effective Customer Sales and Service Representatives will have a high sales aptitude with strong organization and follow up skills. Additionally, the Inside Sales Representative should be a skilled communicator with the ability to unlock and understand business needs of retail Customers, translate product features into benefits, overcome selling objections, and provide resolution to Customer inquiries and issues. ScheduleFull Time- Hybrid (Mondays and Fridays will work from home)Monday through Friday7:30 am to 4:00pmFlexibility to work overtime is needed as scheduled.

Requirements

1 year Customer Service, Sales, or Call Center experience in an office environment required
Microsoft Office experience with advanced functions of Outlook and Excel required

Nice To Haves

Bilingual in Spanish could be beneficial.
Prior experience with Margin Minder, SAP, or similar data collection/tracking systems preferred

Responsibilities

Plan and execute scheduled outbound telephone sales calls according to KDP processes and standards for an assigned Customer base.
Monitor and evaluate assigned Customer call frequencies versus order rates and suggest adjustments to Supervisor when appropriate.
Receive inbound telephone calls, email, ecommerce, and fax sales orders. Provide Customers with post order confirmation and follow up.
Use historical sales data to create quality re-orders. Upsell, present, and sell new items as part of each outbound or inbound Customer sales interaction.
Create and maintain rapport and relationships with assigned Customers.
Collect and record Customer Relationship Management (CRM) data. Leverage CRM insights and sales history to enhance Customer rapport and to provide account specific sales solutions.
Execute sales programs and initiatives, and achieve assigned sales goals.
Stay informed on KDP product facts and features. Be able to effectively translate product features into benefits and sales solutions for assigned Customers.
Monitor and report lack of sales activity or other unusual Customer sales trends.
Evaluate Customers' Cold Drink Equipment (CDE) compliance and work with Customer on resolution when issues exist. Report issues to Supervisor.
Perform efficient and accurate sales order entry.
Ensure the accuracy of pricing and Customer Master Data.
Provide other, non-selling Customer Service support including: responding to CDE service issues when raised during the sales call, receiving and transferring external Customer Service calls, and providing order delivery feedback when requested.
Coordinate sales service with field based Business Development Representatives.