Customer Service Representative

Cenveo Envelope Group•Chicopee, MA

45d

About The Position

Cenveo is a leading North American manufacturer of envelopes with more than a century of industry expertise and approximately 30 billion envelopes produced annually. We are seeking an experienced Customer Service Account Representative--with strong account management capabilities and print industry knowledge preferred--to join our Chicopee team. The ideal candidate brings 4--5 years of customer service and client account management experience, ideally within print, manufacturing, or a related industry. This role requires a polished communicator who can manage complex client needs, support sales, and ensure seamless coordination with production. Cenveo offers competitive compensation and a comprehensive benefits package. Job Summary Under general direction, the Customer Service Account Representative serves as a key liaison between customers, sales, and manufacturing. This role requires a proactive, solutions‑oriented professional who can manage client accounts with the sophistication of an Account Manager--advising on product availability, pricing, scheduling, and issue resolution while ensuring an exceptional customer experience.

Requirements

High School Diploma or equivalent required; Associate degree preferred.
4--5 years of customer service and client account management experience.
Strong computer skills, including MS Office and internet applications.
Ability to work effectively with internal and external stakeholders at all organizational levels.
Excellent written and verbal communication skills.
Strong attention to detail with the ability to multitask in a fast‑paced, deadline‑driven environment.

Nice To Haves

print industry knowledge preferred

Responsibilities

Serve as the primary point of contact for assigned customer accounts, delivering timely, professional, and solutions‑focused support.
Communicate proactively with clients, sales teams, and production regarding order status, timelines, and project updates.
Respond to inquiries related to job status, pricing, billing, product capabilities, and order changes.
Manage order processing, including data entry, materials creation, and website catalog setup.
Establish and monitor checkpoints to ensure accuracy and on‑time delivery of all work.
Expedite, revise, and update job status as needed; generate sales orders following established guidelines.
Maintain daily production schedules and communicate changes to clients promptly.
Analyze and resolve client concerns, independently determining mutually acceptable solutions.
Coordinate customer releases, inventory management, and ongoing account needs.
Identify potential issues that may impact customer satisfaction and escalate when appropriate.
Provide direct support to the Client Service Manager, Account Managers, and fellow Customer Service Representatives.
Perform additional duties as assigned.
Provide coverage for additional accounts during vacations or leaves of absence.
Communicate effectively with all levels of production staff.
Adhere to all safety rules and required office safety attire.