Customer Service Representative
About The Position
RelaDyne is the nation’s leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We’re more than just a distributor — we’re a team dedicated to innovation, service excellence, and growth. We’re looking for a motivated and organized Customer Service Representative who thrives in a fast-paced environment. This role plays a key part in supporting Sales and Customer Service through accurate order processing, strong communication, and dependable administrative support, all to help deliver an outstanding customer experience.
Requirements
- Previous customer service or administrative experience preferred
- Ability to manage multiple tasks in a fast-paced environment
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Strong written and verbal communication skills
- Customer-focused mindset
- Team collaboration
- Time management
- Adaptability and willingness to learn
Nice To Haves
- Experience with CRM or ERP systems a plus
Responsibilities
- Enter and process sales orders, purchase orders, and related documentation
- Provide administrative support to the Sales team
- Assist with order setup, updates, and account maintenance
- Maintain accurate customer records and documentation
- Respond to basic customer inquiries and route requests as needed
- Coordinate with Sales, Customer Service, and Operations to ensure timely service
- Communicate accurate order and service information to customers
- Track and update orders, schedules, and internal systems
- Assist with parts quoting and order entry
- Help ensure accurate data entry to support billing and reporting
- Escalate discrepancies or missing information for resolution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
