Customer Service Representative

Staff Management Group • Fairless Hills, PA

20h • $19 • Onsite

About The Position

We are seeking an experienced Customer Service Representative to provide professional and responsive support to customers regarding products, deliveries, and order status. This role requires strong communication, organizational, and problem-solving skills to address inquiries, resolve escalated issues, and ensure customer satisfaction. The ideal candidate is bilingual, detail-oriented, and capable of working both independently and collaboratively in a fast-paced environment.

Requirements

• MUST be bilingual - English AND Spanish
• Minimum of 3 years of experience
• High school diploma or equivalent

Responsibilities

• Communicate with customers regarding products, delivery, order status, and answer inquiries.
• Proactively resolve escalated customer issues.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to work independently and with a team.
• Perform additional functions that may be assigned at the discretion of management.
• Customer-focused with the ability to process, expedite and follow up on customer requests.
• Must be organized
• Must assist with special projects and other responsibilities when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED