Customer Service Representative with income and property tax

AHU Technologies•Washington, DC

4d•$17 - $18•Onsite

About The Position

Duties and Responsibilities: Provide assistance and information to taxpayers on all business, income and real property taxes and related fees; Answer inquires to basic business registration, income and real property via telephone and written correspondence; Research, establish and update all business tax accounts via an online system; Review and adjust business registration, real property and income tax accounts which require correction and/or refunds; Receive and control business and income undeliverable refund checks; Receive and process requests for waivers of penalties and interest on select accounts; Input and update existing database accurately; Determine and register applicable tax liabilities for all taxes and fees administered by OTR; Receive and respond to general correspondence pertaining to business, income, real property and other related taxes and fees; Research and prepare response for management signature; Track and maintain data necessary for production reports, and Input and update existing database accurately.

Requirements

A high school diploma or equivalent with a minimum of two (2) years of experience in the field or related area
Ability to communicate effectively both orally and in writing to a variety of audiences
Ability to research and interpret tax laws, regulations and policies
Ability to perform basic business applications Microsoft Outlook and Microsoft Suites (Word, Excel, Access, etc.)

Nice To Haves

Customer Service: 2 years (Preferred)
Knowledge of income and property tax: 2 years (Preferred)
Data Entry: 2 years (Preferred)
Creating and managing database: 2 years (Preferred)
Banking: 2 years (Preferred)

Responsibilities

Provide assistance and information to taxpayers on all business, income and real property taxes and related fees
Answer inquires to basic business registration, income and real property via telephone and written correspondence
Research, establish and update all business tax accounts via an online system
Review and adjust business registration, real property and income tax accounts which require correction and/or refunds
Receive and control business and income undeliverable refund checks
Receive and process requests for waivers of penalties and interest on select accounts
Input and update existing database accurately
Determine and register applicable tax liabilities for all taxes and fees administered by OTR
Receive and respond to general correspondence pertaining to business, income, real property and other related taxes and fees
Research and prepare response for management signature
Track and maintain data necessary for production reports
Input and update existing database accurately