Customer Service Representative (Part-Time)

Dayton Freight•Hampshire, IL

21h•Onsite

About The Position

This position is for a Customer Service Representative at a stable and growing organization, offering competitive weekly pay, quick advancement, and a customized training program. The work environment is professional, positive, and people-centered, with modern facilities. Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing, and appointments or special requests.

Requirements

Skillful in Microsoft Office Programs
Excellent keyboarding skills
Has worked in a fast paced environment and has excellent attention to detail
Experience with handling a high volume of phone calls
Exceptional communication and customer service skills

Responsibilities

Assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests
Assist the Service Center Manager
Take and deliver messages for the Service Center Manager and Account Managers
Provide assistance to Drivers
Prepare bills of lading and delivery receipts
Maintain excellent communication with external and internal customers as well as interline companies
May be asked to assist with Payroll
May be asked to assist with Data entry
May be asked to assist with Freight reports
May be asked to assist with Driver collect reports
May be asked to assist with Billing and filling