Customer Service Representative

Ainsworth Inc • Hampden Township, PA

19d • Hybrid

About The Position

The Customer Service Representative serves as the central communication hub
between clients, field technicians, and internal teams. This role ensures smooth
coordination of maintenance, repair, and service activities, with a focus on
scheduling accuracy, client satisfaction, and operational efficiency within an
assigned zone.

Requirements

• Strong communication, interpersonal, and organizational skills.
• Ability to multitask and manage multiple service issues simultaneously.
• Skilled in problem-solving and coordination under time-sensitive conditions.
• Team-oriented with a proactive, client-focused attitude.

Responsibilities

• Build and maintain strong working relationships with technicians and clients in your designated zone.
• Schedule and coordinate maintenance inspections, service calls, and repairs per SLA and company procedures.
• Ensure all service call information (labor, materials, equipment, codes, etc.) is accurately recorded from initiation to billing.
• Respond promptly to technician and client requests, escalating issues when necessary.
• Collaborate with internal teams to maintain service excellence and client satisfaction.
• Ensure accurate data entry for service calls and billing preparation.
• Verify all maintenance activities are completed within contractual timelines.
• Perform daily closeout tasks, including technician time tracking, material consumption, and reporting.
• Support proposal generation and follow-up on pending service requests.
• Assign daily workloads and maintain real-time communication throughout the day.
• Track technician arrival times, progress, and completion to ensure adherence to schedule.
• Keep an accurate dispatch board reflecting current job statuses.
• Coordinate with estimators and purchasers to ensure technicians have necessary materials.
• Schedule repair work once required materials are available.
• Escalate field issues to the Foreman and Field Supervisor when appropriate.

Benefits

• Comprehensive health, dental and medical benefits, including wellness supports and generous vacation
• Service milestones and peer recognition plus Employee Discounts and Incentives
• Hybrid working models, where applicable
• An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees