Call Center/Customer Service Representative (PBM)
About The Position
EmpiRx Health is the leading clinically driven pharmacy benefits management company. We put people first — focusing on member care, health outcomes, and meaningful service. Our teams support members every day by ensuring they understand and can access their pharmacy benefits with confidence and ease. If you’ve built your career creating memorable guest experiences in hospitality, tourism, or customer-facing service roles, this is a natural next step — with stability, growth, and purpose. As a Customer Service Representative, you’ll bring the same warmth, professionalism, and problem-solving skills you use with guests every day — but in a healthcare setting where your support truly makes a difference in people’s lives. THIS POSITION IS 5 DAYS A WEEK IN OFFICE, LOCATED IN ORLANDO FL- IT IS NOT REMOTE OR HYBRID No healthcare experience required. We provide comprehensive training so you feel confident and supported from day one. Why This Role Is a Great Fit for Hospitality Professionals You’re already skilled at delivering five-star service You know how to stay calm, empathetic, and solutions-focused You thrive in fast-paced, people-first environments You’re comfortable handling questions, concerns, and unique situations You value teamwork, structure, and career growth After six months of strong performance, you’ll be eligible for: $500 sign-on bonus Pharmacy Technician certification reimbursement, opening doors to career advancement within healthcare
Requirements
- 1–2 years of customer-facing experience (hospitality or service industries welcome)
- High School Diploma or GED
- Ability to work 5 days per week in-office
- Reliable internet and phone access for off-hour shifts
- Passion for delivering outstanding customer experiences
- Strong verbal communication and active listening skills
- Calm, professional demeanor — even during challenging interactions
- Empathy, patience, and emotional intelligence
- Accountability and attention to detail
- Comfort using digital tools and learning new systems
- Flexibility in scheduling and adapting to change
Nice To Haves
- Pharmacy Technician experience is a plus — certification not required
Responsibilities
- Deliver a five-star customer experience via phone, email, and other channels
- Assist members with benefit questions, claims, enrollment, and general support
- Listen actively, show empathy, and resolve concerns efficiently
- Navigate multiple systems to document interactions accurately
- Follow up on unresolved issues and escalate when needed
- Meet quality, productivity, and service standards in a structured call center environment
- Work rotating shifts in a 24/7/365 in-office call center
Benefits
- Paid Time Off
- a 401(k) program
- Health Insurance including Dental & Vision coverage
- Student Loan Reimbursement
- Health Savings Account
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
