Customer Service Representative
About The Position
The Customer Service Representative (CSR) serves as the primary point of contact between our customers and the warehouse. This role is responsible for ensuring orders are processed accurately and efficiently, billing and invoicing are handled correctly, and customers receive clear, timely communication. The CSR works closely with operations, transportation, and other teams to deliver a smooth end-to-end customer experience. Essential Functions Customer Interaction & Communication Respond promptly and professionally to customer inquiries by phone or email. Provide proactive updates on order status, shipment activity, and issue resolution. Act as the internal advocate for the customer, ensuring their needs are communicated and met. Order Processing & Documentation Accurately enter and process customer orders into the Warehouse Management System (WMS). Generate and review all related paperwork for customer orders, ensuring compliance with customer requirements and special instructions. Coordinate with Transportation and Operations to schedule and expedite shipments as needed. Keep and verify records of all incoming and outgoing shipments, maintaining complete and accurate documentation. Billing & Invoicing Verify accuracy of computer-generated invoices and ensure proper billing of customer accounts. Review supporting documentation to confirm charges align with services provided. Partner with accounting and operations teams to resolve discrepancies quickly and professionally. Maintain organized billing records for customer reference and internal audits.
Requirements
- Previous customer service experience in a logistics, distribution, or warehouse environment preferred.
- Strong organizational skills with the ability to manage multiple priorities under time pressure.
- Effective written and verbal communication skills.
- Detail-oriented with a focus on accuracy and timeliness.
Nice To Haves
- Proficiency with Microsoft Office Suite, WMS/TMS systems, and customer portals a plus.
Responsibilities
- Respond promptly and professionally to customer inquiries by phone or email.
- Provide proactive updates on order status, shipment activity, and issue resolution.
- Act as the internal advocate for the customer, ensuring their needs are communicated and met.
- Accurately enter and process customer orders into the Warehouse Management System (WMS).
- Generate and review all related paperwork for customer orders, ensuring compliance with customer requirements and special instructions.
- Coordinate with Transportation and Operations to schedule and expedite shipments as needed.
- Keep and verify records of all incoming and outgoing shipments, maintaining complete and accurate documentation.
- Verify accuracy of computer-generated invoices and ensure proper billing of customer accounts.
- Review supporting documentation to confirm charges align with services provided.
- Partner with accounting and operations teams to resolve discrepancies quickly and professionally.
- Maintain organized billing records for customer reference and internal audits.
Benefits
- health
- dental
- vision coverage
- a 401(k) retirement plan
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
