Customer Service Representative

Ohio Gratings•Canton, OH

55d•Onsite

About The Position

Ohio Gratings is seeking a dedicated and detail-oriented Customer Service Representative to join our team. This onsite role involves servicing both internal and external customers, performing administrative tasks, and delivering exceptional customer service while reflecting the core values that drive our company culture. As a faith-based organization rooted in biblical principles, we strive to reflect these values in our work, relationships, and decision-making. We expect all associates to learn, embrace, and actively model our core values through their actions, choices, and collaboration with others. This commitment is essential to sustaining our culture and achieving shared success. This job description does not describe all the activities, duties, responsibilities, or physical demands that are required of the employee for this job. Likewise, the work environment described is merely representative. Duties, responsibilities, activities, physical demands, and work environment may change at any time with or without notice.

Responsibilities

Serve as the primary point of contact for customers contacting the company, providing prompt and professional assistance.
Establish and maintain positive business relationships with each customer by demonstrating responsiveness and understanding their needs.
Promptly respond to customer inquiries and ensure clear communication throughout the process.
Enter sales orders accurately into the ERP system, ensuring all specifications and information on quotes, customer POs, and sales orders are correct.
Maintain and update customer information in the ERP system with integrity and attention to detail.
Coordinate customer deliveries with Logistics, Project Management, and Sales teams to meet commitments.
Make order changes as needed to address customer needs, ensuring alignment with Ohio Gratings' brand promise.
Be a knowledgeable resource for customers by asking the right questions, obtaining pertinent information, and offering superior solutions tailored to their needs.
Compile sales order packets from internal departments, ensuring accuracy and efficiency.
Perform all other duties as assigned, approaching each task with a positive and proactive attitude.
Coordinate and assist with special projects that support the company’s long-term goals and customer satisfaction.
Manage company resources responsibly while contributing to a collaborative and productive work environment.
Continuously improve processes to enhance customer satisfaction and operational efficiency.
Seek opportunities to innovate and provide solutions that keep Ohio Gratings at the forefront of the industry.