Customer Service Representative

Jean Simpson Personnel Services • Shreveport, LA

15h • $13

About The Position

We are seeking an experienced and customer-focused Customer Service Representative to join our team. In this fast-paced role, you will handle a high volume of inbound calls, providing assistance with billing inquiries, service cut-ons, and service transfers. The ideal candidate will have excellent communication skills, the ability to manage multiple tasks efficiently, and a strong commitment to delivering outstanding customer service.

Requirements

• Previous experience in a customer service role is required.
• Strong verbal and written communication skills.
• Ability to handle a high volume of calls and multitask effectively.
• Excellent problem-solving skills and attention to detail.
• Proficiency in using computer systems and software.
• Ability to remain calm and professional under pressure.
• High school diploma or equivalent required.

Responsibilities

• Answer a high volume of inbound calls from customers.
• Assist customers with billing questions and issues.
• Manage service cut-ons and coordinate service transfers.
• Provide accurate and timely information to customers.
• Address customer concerns and resolve issues promptly.
• Ensure customer satisfaction by delivering top-tier service.
• Maintain customer records and update account information as needed.
• Collaborate with team members and other departments to resolve complex issues.
• Follow all company policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED