Customer Service Representative

Fairway Lawns, LLC•Louisville, TN

just now

About The Position

Rainscapes is growing, and we’re looking for a strong Customer Service Representative to join our team. We offer a team-focused environment with ongoing learning in the irrigation and lawn care industry. If you have a strong work ethic, enjoy working in an office setting, and take pride in delivering a great customer experience—we’d love to talk to you. Position Overview As a Customer Service Representative, you’ll spend most of your day communicating with customers by phone, email, and chat. You’ll play a key role in keeping operations running smoothly while providing a great experience for every customer. What You’ll Do: • Answer customer questions and provide service information • Schedule, reschedule, and cancel service appointments • Handle customer concerns and work toward quick, effective resolutions • Maintain and update customer records and service details • Assist with upselling services and products when appropriate • Support daily office operations and administrative tasks as needed

Requirements

2–5 years of customer service experience required
Strong attention to detail with the ability to multitask in a fast-paced environment
Organized, efficient, and professional with strong communication skills
Comfortable learning and using multiple software systems
Typing speed of 50+ WPM
High School Diploma or equivalent
English required

Nice To Haves

Scheduling and/or sales experience preferred (especially in home services, lawn care, or irrigation)

Responsibilities

Respond to customer inquiries (calls, emails, texts) quickly and professionally
Help customers with service questions, scheduling, order updates, and general support
Make daily “call-ahead” confirmations for tech routes and send follow-up texts
Enter and update customer info, orders, and service details accurately in the system
Review new sales/customer data to ensure everything is complete and correct
Work with Branch Manager, Field Managers, and Technicians to resolve issues and keep jobs on track
Coordinate with other departments to fix discrepancies and improve customer experience
Support the team in improving processes and overall workflow
Maintain a positive, professional attitude with customers and team members
Meet or exceed goals for response time, accuracy, and customer satisfaction
Identify customer needs and provide the best solutions
Assist with cross-selling services to existing customers
Handle high volume of inbound and outbound calls
Help with additional admin or branch tasks as needed