Customer Service Representative

AmeriVet • Los Angeles, CA

20h • $18 - $23 • Onsite

About The Position

Key Responsibilities Client Service & Communication Greet clients and pets warmly and professionally Answer multi-line phones promptly and route calls appropriately Schedule appointments and procedures efficiently Communicate services, pricing, and hospital policies clearly Maintain accurate client and patient records Provide education on basic pet care, wellness, and preventative services Manage client communications including reminders, follow-ups, and emails Patient Coordination Admit and discharge patients for appointments, surgery, boarding, and grooming Prepare and explain estimates and treatment plans Ensure all required forms are completed and signed Accurately document patient information and client communications Assist with prescription processing and basic instructions Scheduling & Workflow Management Maintain an organized and effective appointment schedule Identify urgent cases and escalate appropriately Coordinate follow-up visits and ongoing care Financial Duties Process invoices and payments (cash, credit, check) Explain charges and highlight value of services provided Balance cash drawer and assist with end-of-day reconciliation Maintain knowledge of routine service fees Administrative & Front Office Keep reception and exam areas clean, organized, and professional Manage emails, faxes, and client correspondence Maintain inventory of client education materials Promote hospital services and retail products What We’re Looking For Friendly, professional, and compassionate demeanor Strong multitasking and organizational skills Ability to stay calm and efficient in a fast-paced environment Excellent communication and customer service skills Team-oriented attitude with a positive mindset Attention to detail and accuracy in record-keeping Qualifications High school diploma or GED required Customer service experience required (veterinary experience preferred) Experience with veterinary software (EzyVet, SmartFlow) is a plus Basic computer proficiency Physical Requirements Ability to stand, walk, and sit for extended periods Ability to lift up to 40 lbs (assistance available for heavier patients) Comfortable working around dogs, cats, and medical equipment Facility Cleanliness & Maintenance Promptly clean and disinfect any urine or feces in the lobby to maintain a safe and sanitary environment Maintain cleanliness and organization of the reception area at all times Ensure the client restroom is clean, stocked, and presentable throughout the day Why Join Us? Supportive and team-oriented environment Opportunity to grow within the veterinary field Meaningful work helping pets and their families Competitive pay based on experience Job Details Job Type: Part-time Pay: $18.00 – $23.00 per hour Experience: Veterinary experience preferred but not required Minimum 3 years of customer service experience preferred Work Location: In person At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.

Requirements

• Friendly, professional, and compassionate demeanor
• Strong multitasking and organizational skills
• Ability to stay calm and efficient in a fast-paced environment
• Excellent communication and customer service skills
• Team-oriented attitude with a positive mindset
• Attention to detail and accuracy in record-keeping
• High school diploma or GED required
• Customer service experience required (veterinary experience preferred)
• Basic computer proficiency
• Ability to stand, walk, and sit for extended periods
• Ability to lift up to 40 lbs (assistance available for heavier patients)
• Comfortable working around dogs, cats, and medical equipment

Nice To Haves

• Experience with veterinary software (EzyVet, SmartFlow) is a plus
• Veterinary experience preferred but not required
• Minimum 3 years of customer service experience preferred

Responsibilities

• Greet clients and pets warmly and professionally
• Answer multi-line phones promptly and route calls appropriately
• Schedule appointments and procedures efficiently
• Communicate services, pricing, and hospital policies clearly
• Maintain accurate client and patient records
• Provide education on basic pet care, wellness, and preventative services
• Manage client communications including reminders, follow-ups, and emails
• Admit and discharge patients for appointments, surgery, boarding, and grooming
• Prepare and explain estimates and treatment plans
• Ensure all required forms are completed and signed
• Accurately document patient information and client communications
• Assist with prescription processing and basic instructions
• Maintain an organized and effective appointment schedule
• Identify urgent cases and escalate appropriately
• Coordinate follow-up visits and ongoing care
• Process invoices and payments (cash, credit, check)
• Explain charges and highlight value of services provided
• Balance cash drawer and assist with end-of-day reconciliation
• Maintain knowledge of routine service fees
• Keep reception and exam areas clean, organized, and professional
• Manage emails, faxes, and client correspondence
• Maintain inventory of client education materials
• Promote hospital services and retail products
• Promptly clean and disinfect any urine or feces in the lobby to maintain a safe and sanitary environment
• Maintain cleanliness and organization of the reception area at all times
• Ensure the client restroom is clean, stocked, and presentable throughout the day

Benefits

• Supportive and team-oriented environment
• Opportunity to grow within the veterinary field
• Meaningful work helping pets and their families
• Competitive pay based on experience
• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being
• Generous paid time off and holidays, because your personal time matters
• A supportive, collaborative environment where everyone feels a sense of belonging

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED