Customer Service Representative

Flow Control Group • Brockton, MA

58d

About The Position

We are seeking a motivated and detail-oriented Customer Service Representative to join our team. The ideal candidate will handle customer inquiries via phone and E-Mail and service quotes. This role requires excellent communication skills and the ability to maintain a high level of professionalism with customers.

Requirements

• High school diploma or equivalent; a college degree is preferred.
• Proven experience in customer service or a similar role .
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office.
• Excellent problem-solving skills and the ability to think critically.
• Ability to multi-task, prioritize, and manage time effectively.
• A positive, customer-oriented attitude with a strong focus on customer satisfaction.

Nice To Haves

• Experience handling high call volumes in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to work well both independently and in a team setting

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Perform daily service quoting.
• Maintain detailed records of service quotes, transactions, and feedback.
• Coordinate with other departments (sales, service, and parts) to ensure seamless customer service.
• Identify and escalate issues to management as necessary for further investigation and resolution.
• Follow up on customer inquiries to ensure timely resolutions and customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees