Customer Service Representative

Fellers

5d • $15 - $17 • Remote

About The Position

The Customer Service Representative I will be responsible for answering customer service inquiries. They will handle customer requests with a focus on improving customer satisfaction, loyalty, and overall experience throughout the organization. As a Customer Service Representative I, you will be responsible for contributing to the company's success by delivering exceptional customer experiences and maintaining departmental service level targets.

Requirements

• Minimum 1 year experience in a Customer Service role
• Strong customer service and active listening skills
• Excellent communication skills
• Ability to prioritize work and manage time effectively
• Basic computer skills
• High school diploma
• A passion for customer advocacy
• Proficient with Microsoft Office Suite
• Quiet and professional workplace free from noise (kids, pets, etc.)
• High speed internet access with minimum speed of 50 mbps
• A chair and flat surface or desk to work from

Responsibilities

• Maintaining departmental service level targets
• Responding to customer inquiries
• Processing Orders
• Providing positive customer experience by maintaining a positive, empathetic and professional demeanor toward customers at all times
• Have basic product knowledge
• Keep accurate records of customer interactions, transactions and complaints
• Effectively communicate and collaborate with colleagues as necessary for a seamless customer experience
• Additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees