Customer Service Representative

McFarlane Aviation • Baldwin City, KS

16d

About The Position

Join a team focused on exceptional service, strong customer relationships, and dependable support.
McFarlane Aviation is seeking an enthusiastic and customer-focused Customer Support Representative who enjoys building strong relationships and serving as a trusted point of contact for our customers. This role is ideal for someone who thrives in a fast-paced environment, communicates effectively, and takes pride in understanding customer needs, managing orders, and providing timely support from start to finish.
We are looking for someone who is quick-thinking, detail-oriented, technologically proficient, and proactive in supporting our customers while ensuring a seamless experience.

Requirements

• Previous customer service, order management, or related experience preferred
• Strong relationship-building and communication skills
• Experience with cloud-based order entry systems and ERP platforms preferred
• Ability to manage multiple customer accounts and priorities
• Strong problem-solving and troubleshooting skills
• Sound judgment and decision-making abilities
• Strong phone and computer skills
• Proficiency in Microsoft Office
• Excellent written and verbal communication
• Strong organizational and time-management skills
• Ability to work collaboratively within a team
• Ability to work independently
• Strong attention to detail
• Ability to remain seated for extended periods
• Must be capable of regular, reliable, and timely attendance

Responsibilities

• Build and maintain strong working relationships with customers
• Serve as a primary point of contact for customer questions, order updates, and support needs
• Perform accurate order entry and manage customer orders through completion
• Listen carefully to customer needs and provide timely, knowledgeable support
• Troubleshoot, prioritize, and resolve customer concerns in an efficient manner
• Use sound judgment and decision-making skills to ensure customer satisfaction
• Collaborate with internal departments to support order fulfillment and customer requests
• Gather and record information to support customer service, marketing, and accounting functions
• Follow aviation standards, department workflows, and quality requirements to ensure accuracy and compliance
• Support additional projects and responsibilities as assigned

Benefits

• Friendly, clean, and climate-controlled workspace.
• A collaborative, hands-on culture where ideas take flight and your voice matters.
• Competitive pay and benefits, on-the-job training, and room to grow.
• A supportive crew of aviation pros who are passionate about what they do.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees