Customer Service Representative
About The Position
Alco Air is hiring a Customer Service Representative! Full-Time • Steady Schedule • Team Environment Do you love helping people and getting them taken care of right away? Alco Air is looking for a Customer Service Representative (CSR) to be the voice of our company. If you’re organized, friendly, and thrive in a fast-paced environment, this is a great opportunity to be part of a team that keeps things moving and customers taken care of quickly. You’ll be the first point of contact—helping customers with their plumbing and HVAC needs, getting them scheduled fast, and making sure they feel confident they called the right place.
Requirements
- Previous CSR or call center experience in an HVAC or Plumbing company required
- Strong communication and customer service skills
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable following call scripts and processes.
Nice To Haves
- Knowledge of Service Titan a plus!
- Positive attitude and team-first mindset
Responsibilities
- Answer incoming calls and help customers get scheduled quickly
- Assist customers with plumbing and HVAC service needs
- Communicate clearly and professionally with customers and technicians
- Handle a high call volume while staying organized and efficient
- Enter and update customer information accurately
- Help prioritize calls, including urgent and emergency requests
- Deliver a great customer experience on every call
Benefits
- Competitive hourly pay
- Consistent schedule
- Medical, dental, and vision benefits
- PTO and paid holidays
- Supportive team environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
