Customer Service Representative
Infinite Home Solutions•Fresno, CA
10d
About The Position
Respond to customer inquiries via phone, email, chat, or social media Provide accurate information about products, services, and policies Resolve customer issues efficiently with a positive attitude Document customer interactions in our CRM system Collaborate with internal teams to troubleshoot and escalate issues Maintain a high level of professionalism and customer satisfaction
Requirements
- Strong communication and problem-solving skills
- Phone etiquette
- Comfortable using computers, CRM software, and multitasking
- Ability to remain calm and empathetic in challenging situations
- Reliable, punctual, and able to work in a fast-paced environment
Nice To Haves
- Prior customer service experience is a plus but not required
Responsibilities
- Respond to customer inquiries via phone, email, chat, or social media
- Provide accurate information about products, services, and policies
- Resolve customer issues efficiently with a positive attitude
- Document customer interactions in our CRM system
- Collaborate with internal teams to troubleshoot and escalate issues
- Maintain a high level of professionalism and customer satisfaction
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
