Customer Service Representative

VetnCare • Castro Valley, CA

24d • Onsite

About The Position

What You’ll Do Deliver high-quality customer service in a fast-paced environment, handling 24–30 client appointments daily.. Greet clients warmly, check them in efficiently, and maintain a positive, welcoming clinic atmosphere. Schedule appointments, answer phone calls, respond to inquiries, and deliver accurate information about services. Maintain confidential and accurate patient and client records, performing data entry and filing as needed. Process payments, handle billing questions, and ensure accuracy with cash and credit transactions. Collaborate with veterinary and support teams to ensure smooth patient flow and high-quality service. Address client questions, concerns, and complaints with professionalism and empathy, escalating when necessary. Keep the reception and waiting areas clean, organized, and presentable while assisting with general administrative tasks. Why Join Groveway? Culture & Values: A true work family built on values, respect, and dedication to the community we serve. Work Environment: Friendly, supportive, and committed to delivering high-quality medicine while maintaining work-life balance. Schedule: Full-time, Monday - Friday (open to close): 6:45am-3:45pm or 8:30am-5:30pm (rotating) Client Base: A loyal, community-driven clientele with growing demand for exotic pet care. Team: Local staff with a shared passion for exotics—especially reptiles! Transport: Conveniently located near Castro Valley BART for easy commuting. Parking: Onsite spaces plus street parking. Community: A vibrant area with strong schools, healthcare services, and plenty of cultural and recreational amenities. Competition: You’ll be part of a trusted practice in a region served by Eden Pet Hospital, Companion Hospital, Castro Valley Animal Hospital, and Redwood Animal Hospital—giving us strong local recognition. What We’re Looking For Someone with a passion for all animals and a commitment to community-focused care. Someone who can bring hands-on experience who is also excited to expand their skillset. A team player who values collaboration and a positive workplace culture. Excellent communication skills with clients and colleagues alike. Excellent attention to detail. This isn’t just a job—it’s an opportunity to be part of a veterinary hospital with history, heart, and a future. If you’re excited by the idea of practicing high-quality medicine, working with exotics, and being part of a close-knit, local team, Groveway Pet Hospital is the place for you.

Requirements

• Someone with a passion for all animals and a commitment to community-focused care.
• Someone who can bring hands-on experience who is also excited to expand their skillset.
• A team player who values collaboration and a positive workplace culture.
• Excellent communication skills with clients and colleagues alike.
• Excellent attention to detail.

Responsibilities

• Deliver high-quality customer service in a fast-paced environment, handling 24–30 client appointments daily.
• Greet clients warmly, check them in efficiently, and maintain a positive, welcoming clinic atmosphere.
• Schedule appointments, answer phone calls, respond to inquiries, and deliver accurate information about services.
• Maintain confidential and accurate patient and client records, performing data entry and filing as needed.
• Process payments, handle billing questions, and ensure accuracy with cash and credit transactions.
• Collaborate with veterinary and support teams to ensure smooth patient flow and high-quality service.
• Address client questions, concerns, and complaints with professionalism and empathy, escalating when necessary.
• Keep the reception and waiting areas clean, organized, and presentable while assisting with general administrative tasks.

Benefits

• Culture & Values: A true work family built on values, respect, and dedication to the community we serve.
• Work Environment: Friendly, supportive, and committed to delivering high-quality medicine while maintaining work-life balance.
• Schedule: Full-time, Monday - Friday (open to close): 6:45am-3:45pm or 8:30am-5:30pm (rotating)
• Client Base: A loyal, community-driven clientele with growing demand for exotic pet care.
• Team: Local staff with a shared passion for exotics—especially reptiles!
• Transport: Conveniently located near Castro Valley BART for easy commuting.
• Parking: Onsite spaces plus street parking.
• Community: A vibrant area with strong schools, healthcare services, and plenty of cultural and recreational amenities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees