Customer Service Representative

Strategic Administrative and Reimbursement Service • Grand Rapids Charter Township, MI

6h • Remote

About The Position

We are looking for an experienced Customer Service Representative to be responsible for answering incoming patient and insurance phone calls in regards to patient accounts and processing patient correspondence. This position works remotely and requires extensive phone contact in a call center environment.

Requirements

• Requires a high school diploma or equivalent
• Must have at least 6 months of experience in customer service, in a medical billing office with knowledge of all aspects of insurance and billing
• Great organizational skills and excellent follow through
• Proficiency in Microsoft Office products including Outlook, Word, Excel, and PowerPoint required
• Ability to work M-F from 8:00am to 4:30pm.
• This will be a fully remote role outside of a ~4 week on site training period.

Nice To Haves

• Experience in a call center environment highly desirable

Responsibilities

• Answer incoming patient and insurance company phone calls during hours of business.
• Answer incoming collection account phone calls and respond to messages.
• Submit claims and communicate with insurance companies in regards to patient charges.
• Update patient demographics and insurance information using various research tools.
• Set up and track patient payment arrangements in accordance with policy.
• Investigate and identify errors on patient accounts; follow the necessary procedures to correct.
• Work with other departments to research and solve account issues.
• Generate phone calls/faxes to patients, doctor’s offices, facilities and insurance companies to assist with claims processing or payment.
• Thoroughly document all phone calls or correspondence regarding patient accounts; batch patient correspondence for scanning into system.
• Communicate and collaborate with collection agencies/attorney.

Benefits

• Stability- This practice has gone through significant growth and is here to stay.
• Work/Life Balance/Flexibility- Many of our positions work from home or in a hybrid schedule!
• Outstanding Benefits- We have a 7.5% 401k contribution!
• Culture- It’s built on transparency, support and recognition! We call out good work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED