Customer Service Representative
About The Position
The Customer Service Representative in this role will be responsible for answering customer calls, entering orders and solving customer problems. We offer a comprehensive benefits package including but not limited to paid leave, medical, dental, vision, and life insurance and a starting salary of $16.00/hour - $22.00/hour depending on experience and qualifications. We are looking for a friendly and hard-working individual to join our growing Contract and Supply team. Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.
Requirements
- Excellent verbal and written communication skills.
- Excellent interpersonal, negotiation, and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to act with integrity, professionalism, and confidentiality.
- Thorough knowledge of employment-related laws and regulations.
- Proficient with Microsoft Office Suite or related software.
- Proficiency with or the ability to quickly learn the organization’s software platforms and applications.
- HS Diploma or equivalent, Bachelors Degree preferred
- At least one year of customer service experience
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Must be able to access and navigate each department at the organization’s facilities.
Nice To Haves
- Inside Sales experience a plus!
Responsibilities
- Answer incoming calls and emails in an efficient manner
- Identify customer questions, concerns, and overall needs
- Provide accurate answers and solutions to customer quicky
- Address customer complaints in a compassionate and patient manner
- Redirect customers to appropriate teams and/or departments as needed
- Identify potential leads and forward to sales reps
- Check voicemail inboxes, return calls in a timely manner
- Develop professional relationships with ongoing customers through excellent customer service
- Follow up with callers on complaint and/or question resolution status
- Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction
- Follow company communication procedures, policies, and guidelines at all times
- Perform each duty above with our customers’ satisfaction as your number one priority
Benefits
- paid leave
- medical
- dental
- vision
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
