Customer Service Representative

Beacon Mobility • Maple Grove, MN

16d

About The Position

Transit Team, Inc. Employer of choice! Voted best company to work for by US News & World Report for 2025-2026. Transit Team is a provider of paratransit transportation services in the Twin Cities metro area. As a Metro Mobility Demand Customer Service Representative, you will be the voice of our company in every interaction with our clients. The Metro Mobility Demand service is designed to serve certified Metro Mobility riders in the Twin Cities metro area. Daily job duties include: answering customer phone calls, booking ride requests for customers, canceling rides requests, providing ride ETA data, making outgoing calls to customers informing customers of their next day’s ride times and explaining the policies regarding Metro Mobility system and service. Transit Team is the largest paratransit provider in the state of Minnesota. For more than 65 years, we have led the region in providing safe, reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area. It is truly a privilege to provide independence to the passengers we consider family.

Requirements

• Clean criminal record
• Good communication and computer skills

Nice To Haves

• Prior customer service skills a plus
• Familiarity with the Twin Cities metro area

Responsibilities

• Answering customer phone calls
• Booking ride requests for customers
• Canceling rides requests
• Providing ride ETA data
• Making outgoing calls to customers informing customers of their next day’s ride times and explaining the policies regarding Metro Mobility system and service

Benefits

• Paid Training
• Paid Holidays
• 2 Weeks of PTO
• Medical, Dental, Vision, and Life Insurance
• 401K with up to a 4% company match
• Employee Assistance Programs
• And More!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees