Customer Service Rep 3551 Lexington Ave N
About The Position
Join our team as a Customer Service Representative at our Arden Hills, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers. Answer incoming customer calls, emails, and chat messages in a timely and professional manner Resolve customer inquiries, complaints, and issues with patience and understanding Process orders, returns, and exchanges accurately and efficiently Maintain up-to-date knowledge of products, services, and company policies Collaborate with other departments to ensure customer satisfaction Document customer interactions and update account information in our database Identify and escalate complex issues to appropriate team members or supervisors Provide personalized solutions to meet individual customer needs Participate in ongoing training to enhance customer service skills and product knowledge Pay range $12-18
Requirements
- Strong verbal and written communication skills
- Excellent problem-solving abilities and attention to detail
- Proficiency in using computers and customer service software
- Ability to multi-task and prioritize in a fast-paced environment
- Patient and empathetic approach to customer interactions
- High school diploma or equivalent
- Ability to remain calm and professional in challenging situations
- Team player with a positive attitude
- Flexibility to work various shifts, including weekends and holidays as needed
Nice To Haves
- Previous customer service experience preferred
Responsibilities
- Answer incoming customer calls, emails, and chat messages in a timely and professional manner
- Resolve customer inquiries, complaints, and issues with patience and understanding
- Process orders, returns, and exchanges accurately and efficiently
- Maintain up-to-date knowledge of products, services, and company policies
- Collaborate with other departments to ensure customer satisfaction
- Document customer interactions and update account information in our database
- Identify and escalate complex issues to appropriate team members or supervisors
- Provide personalized solutions to meet individual customer needs
- Participate in ongoing training to enhance customer service skills and product knowledge
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
