Customer Service Representative -Cherokee Trail

Encore Vet Group • Lexington, SC

7d

About The Position

Be the first smile they see. The voice they trust. The heart of our front desk.
At Cherokee Trail Veterinary Hospital, we’re more than just a veterinary clinic—we’re a team that leads with compassion, connection, and care. We’re looking for a Full-time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.
Why Join Cherokee Trail?
Because we care about pets, their people, and the team members who make it all happen. As a full-service hospital, we offer everything from wellness care to surgery with cutting-edge technology, newly started rehabilitation program, and a close-knit, supportive team.
We pride ourselves on delivering gold-standard care while making every client and patient feel seen, heard, and valued. If you thrive in a fast-paced environment where every day makes a difference, we might be the perfect match.
This Role Might Be Perfect for You If:
You’re a people person who loves to create great experiences from the first phone call to the final tail wag
You’re organized and detail-obsessed, keeping appointments, records, and communication running smoothly
You’re a master multitasker who can stay cool and kind even during the busiest times
You’re tech-savvy and confident navigating digital systems and patient charts
You take pride in being calm, clear, and compassionate—especially when pet parents are stressed
You want to grow your skills in a hospital that values professional development and team culture

Requirements

• You’re a people person who loves to create great experiences from the first phone call to the final tail wag
• You’re organized and detail-obsessed, keeping appointments, records, and communication running smoothly
• You’re a master multitasker who can stay cool and kind even during the busiest times
• You’re tech-savvy and confident navigating digital systems and patient charts
• You take pride in being calm, clear, and compassionate—especially when pet parents are stressed
• You want to grow your skills in a hospital that values professional development and team culture

Benefits

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees