Customer Service Representative - Cincinnati Veterinary Surgical and Wellness Center

Encore Vet Group • Cincinnati, OH

2d • $17 - $19

About The Position

Be the first smile they see.
At Cincinnati Veterinary Surgical and Wellness Center (CVSWC), we’re a supportive, compassionate team dedicated to providing exceptional care to pets and their people. We’re looking for a Full-Time Customer Service Representative to join us and bring warmth, professionalism, and positive energy to our front desk every day.
Why Join Cincinnati Veterinary Surgical & Wellness Center:
At CVSWC, we genuinely care—about pets, clients, and the team members who make everything possible.
We are a busy and growing full-service practice, offering:
Preventive & wellness care
Soft-tissue surgery
Orthopedic surgery
Dental care
Advanced diagnostics (digital X-ray, ultrasound, in-house lab)
Chronic care management
Fear-Free handling approaches
Compassionate care for dogs, cats, small mammals, and exotics
Our team is known for being kind, professional, and deeply supportive—we celebrate each other, work hard together, and create a positive environment where both staff and clients feel valued.

Requirements

• Are a people person who enjoys creating great experiences—from the first phone call to the final tail wag
• Keep things organized and running smoothly, even on busy days
• Handle multitasking like a pro while staying calm, kind, and collected
• Feel confident using computers, practice management systems, and digital tools
• Communicate clearly, compassionately, and professionally—especially with worried pet parents
• Thrive in a fast-paced environment where no two days look the same
• Want to grow your skills in a clinic that values learning, teamwork, and work–life balance

Nice To Haves

• You have veterinary experience—especially CSR/front desk experience (highly preferred but not required)

Responsibilities

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Supporting the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Helping to ensure a calm, organized, and welcoming lobby experience.

Benefits

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance (some plans include free outpatient mental health care)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees