Customer Service Representative

UnitedHealth Group•Las Vegas, NV

16h•$16 - $29•Remote

About The Position

This position is Remote in Arizona, Nevada, Utah or New Mexico. You will have the flexibility to work remotely as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00 am - 5:00 pm MST. It may be necessary, given the business need, to work occasional overtime. We offer 1 - 2 weeks of training. The hours during training will be based off their schedule. This role is equally challenging and rewarding. You’ll be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you’ll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School diploma/GED OR equivalent experience
Must be 18 years OR older
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
1+ years of experience in a medical environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Knowledge of Medical Terminology
Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00 am - 5:00 pm MST.
Reside within Arizona, Nevada, Utah or New Mexico
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Nice To Haves

1+ years prior health care experience
Ability to type 40 wpm

Responsibilities

Answer 50-70 incoming phone calls per day from customers and identify the type of assistance the customer needs.
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues.
Scheduling appointments for patients – entering and updating demographics.