Customer Service Representative (Florida) Military-Affiliated (Veterans)

Northwell Health • Jacksonville, FL

42d

About The Position

Manages patient calls to the Health System's enterprise-wide centralized call center. Assists with appointment scheduling, messaging physicians (test results, clinical advice, medication request, etc.), and patient navigation to support Health System goals. Fulfills patient needs, resolves issues, and ensures patient satisfaction.

Responsibilities

• Manages patient calls to the Health System's enterprise-wide centralized call center.
• Assists with appointment scheduling
• Messaging physicians (test results, clinical advice, medication request, etc.)
• Patient navigation to support Health System goals.
• Fulfills patient needs
• Resolves issues
• Ensures patient satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees