Customer Service Representative
Rubber Inc.•Romeoville, IL
•$19 - $22
About The Position
We are looking for a Customer Service Representative who is passionate about helping others, enjoys problem-solving, and thrives in a fast-paced environment. In this role, you’ll be the first point of contact for our internal and external customers, providing top-notch support through phone, email, chat, and counter sales.
Requirements
- 3 years of customer service or related experience preferred.
- Comfortable using customer service software or CRMs (e.g.,Hub Spot)
- Must be comfortable with a high volume of customer phone calls.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
Responsibilities
- Respond promptly and professionally to customer inquiries
- Handle Order entry via Phone and email communication
- Resolve customer issues efficiently and empathetically
- Maintain a high level of product/service knowledge
- Document interactions and follow up on customer cases
- Collaborate with internal teams to improve customer experience
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Respond to orders efficiently so that products are delivered in a timely and accurate manner.
- Ability to work on multiple tasks at a time and prioritize tasks as needed.
- Ability to work in a CSR program
- Adhere to high ethical standards and comply with all regulations.
Benefits
- Competitive salary and benefits
- Opportunities for growth and advancement
- Supportive and collaborative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
