Customer Service Representative – Pepsi MidAmerica

Pepsi MidAmerica • Marion, IL

92d • $17 - $19 • Onsite

About The Position

Join the Pepsi MidAmerica team as a Customer Service Representative and become the voice of our brand! In this role, you’ll support our customers by providing top-notch service, resolving issues, and ensuring a smooth experience with every interaction.

Requirements

• Previous experience in customer service or a related field
• Excellent communication skills (verbal and written)
• Strong phone etiquette and active listening abilities
• Ability to multitask, prioritize, and manage time effectively
• Dependable, team-oriented, and customer-focused attitude

Responsibilities

• Handle inbound and outbound customer calls in a professional, friendly manner
• Assist customers with product inquiries, orders, and issue resolution
• Maintain accurate customer records and update account information
• Provide detailed information about products and services
• Upsell additional products and services when appropriate
• Collaborate closely with the sales team to meet customer needs

Benefits

• Competitive pay with advancement opportunities
• Health insurance
• Paid time off and paid holidays
• 401(k) retirement plan with company match
• Team-oriented work culture and career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees