Part-Time - Customer Service Representative - Natick Mall
About The Position
This job is a great fit for someone who is customer obsessed and loves to solve problems. A day in the life involves assisting customers with various transactions, demonstrating expertise in store technologies, inspiring trust and teamwork, resolving customer situations, ensuring security and privacy of customer information, and motivating others to adopt initiatives like Nordstrom Rewards. The hours and schedule for this position will vary by week depending on business needs. Nordstrom is a fast-moving fashion company founded in 1901, built on a heritage of service. The company aims to provide convenience and true connection for customers, empowering employees to be innovative, creative, and focused on service. Nordstrom is committed to leaving the world better than it found it, rewards great work, promotes from within, and celebrates diversity. The company's core values include being Customer Obsessed, Owners at Heart, Curious and Ever Changing, Here to Win, and We Extend Ourselves, fostering a welcoming and connected community.
Requirements
- The ability to effectively build relationships with your customers, peers and leadership
- Proficiency in multiple operating systems such as MS Windows, iOS and Android
- Clear, effective communication with strong interpersonal skills
- The ability to prioritize multiple tasks in a fast-paced environment
- Accountability, initiative and a high level of ownership
- The ability to work a flexible schedule based on department needs
Responsibilities
- Assist customers with a variety of transactions through a seamless and friendly experience
- Demonstrate expertise in all technologies used in the store environment
- Inspire trust, teamwork and positive team relationships
- Defuse customer situations and provide resolution in a timely and effective manner
- Ensure the security and privacy of customer information through education, compliance and resolution of issues
- Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
Benefits
- Medical/Vision
- Dental
- Retirement
- Paid Time Away
- Life Insurance
- Disability
- Merchandise Discount
- EAP Resources
- 401k
- PTO accruals
- Holidays
- Performance-based incentives/bonuses
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
