Customer Service Representative - In Office
About The Position
El Paso Disposal, a Waste Connections company, is looking for a high energy Customer Service Representative to join our team in El Paso, Texas. PAY: $17.00+ Depending on experience Schedule: Monday- Friday 8am-5pm WHY YOU NEED TO JOIN US: CULTURE: It's a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important. INTEGRITY: Our definition is "saying what you will do and then doing it!" We keep our promises to our customers and our employees.
Requirements
- 1 year of Phone Customer Service experience preferred.
- Ability to read, write, comprehend and communicate in English.
- Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
- Bilingual (Spanish) Required
Responsibilities
- Works in conjunction with other departments to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operational system.
- Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
- Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
- Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
- A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Waste Management and Remediation Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
