Customer Service Representative
TACO Metals•Largo, FL
About The Position
TACO Seating is seeking a full-time Customer Service Representative to deliver high-quality, efficient support to our customers. This role is responsible for daily customer interactions, account management, and coordination with internal teams to ensure an exceptional customer experience. This position reports directly to the Customer Service Manager.
Requirements
- Strong customer service mindset with a proactive, solutions-oriented approach
- B2B customer service experience in a non-transactional environment
- Excellent verbal and written communication skills
- Highly organized, detail-oriented, and results-driven
- Experience with CRM systems (Salesforce preferred)
- Strong time management and multitasking abilities
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Ability to work both independently and collaboratively in a fast-paced environment
Nice To Haves
- Experience in Recreational Marine, Manufacturing, or Distribution industries is a plus
Responsibilities
- Handle customer phone calls and emails in a professional, knowledgeable, and timely manner
- Manage a portfolio of strategic customer accounts, anticipating needs and ensuring requirements are met
- Execute outbound calling campaigns to support sales and customer engagement initiatives
- Meet and exceed individual sales and customer service goals
- Serve as a key point of contact for internal customer service-related inquiries
- Participate in regular account reviews, product discussions, forecasting, and performance analysis
- Process purchase orders and return requests accurately and efficiently
- Identify and support continuous improvement opportunities to enhance service and operational efficiency
- Provide detailed reporting and statistical feedback on customer service performance
- Maintain adherence to departmental procedures, policies, and strategic initiatives
- Support team members and internal partners as needed
- Participate in training and professional development opportunities
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
