TempToFT Customer Service Representative Starting Pay - $19.00 Hours: 5PM-1AM Must be Bilingual Responsibilities Assigned individual customer accounts Provide focused assistance by telephone, email, & Chat. Providing information about orders, shipping/returns, and methods. Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Use basic order data processing systems to manage customer order requests Use knowledge bases to share information about known issues. Assists in the creation of order support documents, as required. Working continuously on a task until completion (or referral to third parties, if appropriate). Multi-tasking - prioritizing and managing multiple open items at one time. Rapidly establishing a good working relationship with customers and other professionals, such as warehouse staff, Supervisors, and coworkers. Addresses all internal and external customer issues and concerns in a professional and timely manner to achieve a successful resolution