Customer Service Representative

Medical Marijuana Clinic • Miami, FL

2h • Onsite

About The Position

Join our Medical Marijuana Clinic as a Customer Service Representative and play a vital role in supporting the health, wellness, and fitness journey of our patients. This position offers a unique opportunity to engage with clients seeking compassionate guidance and reliable information about medical cannabis products and services. As the first point of contact, you will help create a welcoming and professional environment, ensuring every patient feels valued and informed throughout their experience with us. Key Objectives include delivering exceptional customer service by addressing patient inquiries promptly and accurately, providing clear, empathetic communication tailored to individual needs, supporting clinic operations by managing appointment scheduling and patient records, and maintaining up-to-date knowledge of medical marijuana regulations and product offerings.

Requirements

• High school diploma or equivalent
• Minimum of 1-2 years experience in customer service, preferably within healthcare, wellness, or related industries.
• Strong interpersonal and communication skills with an empathetic approach.
• Ability to manage sensitive information with discretion and confidentiality.
• Proficiency with scheduling software and basic computer applications.
• Detail-oriented with excellent organizational skills.
• Comfortable working in a fast-paced environment and handling multiple tasks simultaneously.

Nice To Haves

• Additional education in healthcare or customer service is a plus.
• Knowledge of medical marijuana regulations and terminology is an advantage but not required.

Responsibilities

• Respond to phone calls, emails, and in-person inquiries with professionalism and care.
• Assist patients in understanding clinic services, product options, and eligibility requirements.
• Schedule and confirm patient appointments efficiently to optimize clinic workflow.
• Maintain accurate and confidential patient records in compliance with privacy laws.
• Collaborate with healthcare professionals and team members to ensure seamless patient experiences.
• Handle customer concerns and resolve issues promptly to maintain high satisfaction levels.
• Stay informed about industry trends, clinic policies, and relevant legislation.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health and wellness benefits package.
• Opportunities for professional growth and ongoing training.
• Supportive, inclusive workplace culture focused on patient care and team collaboration.
• Employee discounts on medical marijuana products and wellness services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED